It's All About the Customer

Quantifying and Communicating the User Benefits from Preserving Transportation Infrastructure

This presentation focuses on the process of developing customer-oriented performance measures rather than using often inaccurate confusing measures. These measures are far more difficult to calculate and gauge in comparison to infrastructure-based methods, making this a much more difficult task. An in-depth study of state of good repair analysis is included.

Resource Types: Presentation
Capabilities: Data & Information Systems, Tools & Technology

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