Reliability is an increasingly important measure for transit performance as transit must compete with other mobility service providers. In this guide, public transit agencies and and other stakeholders are instructed on the value of measuring reliability and how to address the reliability issues for several different environments. The guide examples focus on fixed-route bus service, as it is the most common mode of transit in the US and globally, but the methodology may be applied to other modes as well. It presents the three key components of reliability: short wait times, on-time arrivals, and consistent travel times. Three perspectives are also addressed in the guide; these are customer, agency, and operator perspectives.

This guidebook presents Integrated Corridor Management (ICM), which is a multimodal and multi-agency method for coordinating the operations of a corridor, including highways, arterial roads, and transit systems. Through the use of technology, data, and multi-agency institutional frameworks, ICM helps mitigate the challenges of congestion along key corridors. This guide highlights why agencies should use ICM and walks through the process for applying it.

Through its coordinated approach, Integrated Corridor Management (ICM) optimizes the use of assets and flow of traffic along a corridor. This guide presents a more inclusive, systematic approach to ICM, accounting for the stakeholders often left behind in traditional ICM: freight, transit, incident response, and non-motorized transportation users. The new methods are based on the feedback and lessons learned of agencies that have implemented ICM.