This research report develops a toolkit for transportation practitioners to measure the effectiveness of an agency's public involvement. A score is developed based on a couple different indicators and the agency's own perceptions. The toolkit may be used to compare different public involvement strategies and track an agency's performance over time.

This knowledge explores initiatives undertaken by transit agencies across the country to improve diversity and inclusion within the industry. The report documents how these programs have evolved over the last 20 years and how they have been successful. In addition to the research report, this document also includes a toolkit and guidance for implementing diversity programs as well as a series of additional resources.

This report outlines approaches for monitoring performance for snow and ice control activities, and suggests a set of performance measures that should be used in the monitoring process.